Crown Nobilisx respects the privacy of its visitors and customers. This Privacy Policy describes how information may be handled when you use the website, submit a booking request, contact support, browse gaming event pages, or interact with the ONLINE store and related customer services.
1. Information We May Collect
Depending on how you use the website, we may collect different categories of information, including:
- Personal details such as your name, email address, phone number, and message contents when you submit a form or contact support.
- Booking-related details such as preferred stay dates, guest count, special requests, or city preferences.
- Store-related details such as order information, billing references, product selections, and customer service requests.
- Technical information such as browser type, device information, IP address, and usage activity collected through standard website technologies.
2. How Information May Be Used
Information may be used for business and website operations such as:
- Responding to hotel booking questions, event requests, and general support inquiries.
- Managing store-related requests, including order follow-up, customer communication, and issue resolution.
- Improving website usability, navigation flow, support experience, and general service quality.
- Sending updates or promotional messages where this is allowed by law or based on user consent.
- Maintaining security, reducing misuse, and protecting the website and its users.
3. Event and Store Interactions
If you register interest in gaming events, merchandise, or promotional campaigns, the submitted information may be used to organize requests, confirm customer communication, and support the relevant service flow. This may include event participation notices, booking follow-up, or checkout-related messaging.
4. Cookies and Similar Tools
The website may use cookies or similar tools to support page performance, remember basic user preferences, improve analytics, and maintain a smoother browsing experience. More information can be found in the Cookies Policy.
5. Sharing of Information
Personal information is not intended to be sold as part of ordinary website operations. Information may, however, be shared in limited cases such as:
- With service providers that help operate the website, order communication, or customer support systems.
- Where disclosure is required by applicable law, legal obligation, or regulatory process.
- As part of operational restructuring, business transfer, or similar organizational change where data handling is lawfully required.
6. Data Security
Reasonable technical and organizational measures may be used to help protect submitted information. However, no internet-based method of transmission or storage can be guaranteed to be completely secure. Users should also take steps to protect their own devices and account access where applicable.
7. Retention of Information
Information may be retained for as long as necessary to manage customer communication, website support, operational records, legal compliance, dispute handling, or other legitimate business purposes.
8. Your Choices and Rights
Depending on applicable law, users may have rights related to access, correction, deletion, or restriction of certain personal information. Users may also request to stop receiving promotional communications. Requests can be directed through the support contact information provided on the website.
9. Third-Party Links
This website may contain links to external websites or services. Crown Nobilisx is not responsible for the privacy practices of third-party sites, and users should review those policies separately before providing information to them.
10. Children’s Information
The website is not intended to knowingly collect personal information from young children through ordinary support or store interactions. If it is believed that inappropriate data has been submitted, a request can be made for review and removal where appropriate.
11. Policy Updates
This Privacy Policy may be updated from time to time to reflect operational, legal, or website changes. The most current version will be published on this page with a revised update date where needed.
12. Contact Information
If you have privacy-related questions or requests, you may contact the support team through the main website channels:
- Email: hello@crownnobilisx.com
- Bookings: bookings@crownnobilisx.com
- Orders: orders@crownnobilisx.com
- Support page: contact.html